RadianScore for Human Resources

Sales Teams are notoriously difficult to assess and manage and provide HR with many challenges. There are issues around recruitment, competencies and job profiling. Sales managers frequently have performance issues resulting in potential HR involvement. There is also the challenge of remuneration policy, incentive programmes and career development. RadianScore provides a unique insight for the HR Department to develop quality advice and policies

Current issues that affect HR Departments include:

• Advising the Board on compliance issues and in assessing the performance of sales people in disputes or disciplinary cases
• The need for a transparent performance appraisal system which assesses individual performance at Sales Management and Sales Team Level
• The challenge of creating job roles, responsibilities and competencies
• Getting an understanding of the sales process in real time and being able to advise on appropriate training, development and coaching
• Providing assistance in recruitment, staff retention and counselling of Sales Managers and their Teams

RadianScore for Sales Administrators

Being the administrator of any sized sales team is a demanding and difficult job, but with RadianScore you can reduce the burden of tedious reporting tasks for yourself and your sales team. Chasing a sales team for weekly or monthly reports is a thing of the past, due to the unique graphical interface of RadianScore - now your sales team can update their current opportunity or project within a few seconds, providing you with all the necessary information you need to report on. With RadianScore you can start to report on the quality of the calls your sales team are making, instead of providing the traditional measures of number of calls made and revenue won.

RadianScore can reduce your administration significantly by:

• Providing real-time quality of call information to anyone at anytime without the need to chase your sales team.
• Produce valuable reports for all aspects of the sales team and their senior management ranging from traditional measures such as number of calls and revenue won, through to potential return on a sales investment made in a client or opportunity.
• To reduce the time taken to prepare reports for weekly or monthly sales meetings, where information to all levels of the organisation may be needed.
• The ability to create customer reports for your sales organisation, giving them the information they need in real-time!

RadianScore for Sales Managers

Managing is sales team is challenging. Senior management want greater returns in revenue and margin and demand accurate information from you on which to make business decisions. Equally you need to ensure that your sales team resources are focussed on delivering the maximum returns. Identifying the best customers, knowing the true value of forecast and actual business as well as accurate sales team reporting has never been easy to obtain. With RadianScore, this has all changed:

Traditional measures such as call numbers and orders are not appropriate for project-based or long sales cycle businesses.

RadianScore addresses this and gives recognition to the work of the Sales Manager and delivers:

• Improved call quality from the sales team
• Better call targeting and resource utilisation
• Improved ROI leading to Increased revenues and enhanced margins
• Simple and Accurate Sales Reporting and Forecasting for Senior Management
• Measures business winning performance against a range of objectives and not just call frequency and orders